Privacy Policy

1. Information We Collect

Depending on how you interact with Foodoffo, we may collect the following types of information:

• Contact information: Name, phone number, email address, or restaurant details when you contact us or sign up as a partner.
• Order-related information: Details shared when placing an order through WhatsApp Ordering, such as order items, delivery or table preferences, and customer contact details needed to complete the order.
• Feedback: Comments and ratings submitted through our feedback features. Customer feedback is visible only in the restaurant's admin panel.
• Usage and analytics data: Information about how menus and features are used (for example, popular items, engagement, and general device or browser information) to improve performance and insights for restaurants.
• Website data: Basic technical information such as IP address, browser type, and pages visited when you browse foodoffo.com or related landing pages.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our digital menu and ordering services
• Enable restaurants to manage menus, offers, and customer interactions in real time
• Process WhatsApp orders and share necessary order details with the relevant restaurant
• Deliver private feedback and analytics to restaurant partners
• Respond to inquiries and provide customer support
• Maintain security, prevent misuse, and comply with legal obligations

3. How We Share Information

We do not sell your personal information. We may share information only in these cases:

• With restaurants: Order details, feedback, and relevant customer information are shared with the restaurant you interact with so they can fulfill orders and improve service.
• Service providers: Trusted third parties who help us operate our platform (for example hosting, messaging, or analytics), under appropriate confidentiality obligations.
• Legal requirements: When required by law, regulation, or valid legal process, or to protect the rights, safety, and property of Foodoffo, our users, or the public.

4. WhatsApp Ordering

When you place an order via WhatsApp through Foodoffo, the order message may include menu items, charges, and customer information needed to complete the order. That information is shared with the restaurant receiving the order. Your use of WhatsApp is also subject to WhatsApp's own privacy policy and terms.

5. Feedback and Privacy

Feedback submitted through Foodoffo is intended for restaurant improvement. Customer feedback is visible only within the restaurant's admin panel and is not publicly displayed on the digital menu.

6. Data Retention

We retain personal information only for as long as needed to provide our services, support restaurant operations, meet legal or business requirements, and resolve disputes. When information is no longer required, we take reasonable steps to delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functionality and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site features.

9. Children's Privacy

Our services are directed to restaurants and adult diners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information, subject to legal or operational needs
• Withdraw consent where processing is based on consent

To make a request, contact us using the details below.

11. Third-Party Links

Foodoffo menus and our website may include links to third-party platforms such as Instagram, Facebook, YouTube, Google Reviews, or WhatsApp. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us:

• WhatsApp: +91 80788 28389
• Brand: Foodoffo